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If you cannot resolve your issue with USCIS and you have exhausted your options reaching out to the agency, you may request assistance from the CIS Ombudsman’s office. To learn how to request case assistance from our office, please take a look at our one-page infographic and visit the How to Submit a Case Assistance Request page.
The infographic is available in English, Arabic (العربية), Simplified Chinese (中文), Dari (دری), French (Français), Haitian Creole (Kreyòl ayisyen), Pashto (پښتو), Portuguese (Português), Russian (Русский), Somali (Soomaali), Spanish (Español), Ukrainian (українська), Vietnamese (Tiếng Việt).