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Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Last Updated: | Publication

Follow up Questions and Answers from the USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751 Webinar

On October 7, 2020, the Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence). Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) also joined this session and they committed to provide answers (in writing) to the additional questions from stakeholders after the webinar.

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CIS Ombudsman Case Assistance Infographic

If you cannot resolve your issue with USCIS and you have exhausted your options reaching out to the agency, you may request assistance from the CIS Ombudsman’s office. To learn how to request case assistance from our office, please take a look at our one-page infographic.

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USCIS and CIS Ombudsman Joint Engagements on USCIS’ Fiscal Challenges (Session One)

October 28, 2020, DHS’s Office of the CIS Ombudsman hosted the first of two webinars to discuss how USCIS is managing adjudications and operations given fiscal challenges as a result of COVID-19. 

Last Updated: | Blog

Ombudsman Alert: USCIS Premium Processing Fee Increase Effective Oct. 19, 2020

On October 16, 2020, U.S. Citizenship and Immigration Services (USCIS) announced that premium processing fees will increase effective October 19, 2020

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USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751

October 7, 2020, the Office of the CIS Ombudsman hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence).

Last Updated: | Publication

Overview of the Liberian Refugee Immigration Fairness Law

On September 29, 2020, the DHS’s Office of the CIS Ombudsman hosted a public webinar to provide an overview of the Liberian Refugee Immigration Fairness law.

Last Updated: | Blog

Ombudsman Alert: DHS Proposes to Change Admission Period Structure for F, J, and I Visas

On September 24, 2020, the Department of Homeland Security (DHS) announced a proposed rule to require a fixed period of stay for international students, exchange visitors, and foreign information media representatives.

Last Updated: | Blog

Ombudsman Alert: USCIS Extends Flexibility for Responding to Agency Requests

On September 11, 2020, U.S. Citizenship and Immigration Services (USCIS) extended the flexibilities announced on March 30, 2020, in response to the coronavirus (COVID-19) pandemic.

Last Updated: | Site Page

Annual Report to Congress

By statute, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) submits an Annual Report to Congress by June 30 of each year. Our Annual Report must provide a summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with U.S. Citizenship and Immigration Services (USCIS). The Annual Report also reviews past recommendations to improve USCIS programs and services.

Last Updated: | Blog

Ombudsman Alert: USCIS Publishes Alert for Form I-914

On March 16, 2020, USCIS added to its Forms website an alert for Form I-914, Application for T Nonimmigrant Status and Form I-914, Supplement A, Application for Family Member of T-1 Recipient.