Best Practices Collection
Information promoted by the department as being correct or most effective.
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Innovation Resource Library
The Procurement Information Lab (PIL) is a DHS framework aimed at experimenting with innovative acquisition techniques across the DHS enterprise.
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Follow Up Questions and Answers from the CIS Ombudsman's Webinar Series: Overview of myUSCIS for Applicants
Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.
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The CIS Ombudsman's Webinar Series: Overview of myUSCIS for Applicants
January 20, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar providing an overview of myUSCIS.
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DHS Section 508 Compliance Test Processes Publications
A list of current DHS Section 508 Compliance Test Processes.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2016
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2016
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Tip Sheet: How to Avoid Common Mailing Errors When Filing with the USCIS Lockbox
The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.
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Follow Up Questions and Answers from the CIS Ombudsman's Webinar Series: USCIS Introduces Online Filing for Form I-765, Application for Employment Authorization, for F-1 Students Seeking Optional Practical Training
On May 5, 2021 the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ online filing for Form I-765, Application for Employment Authorization.
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The CIS Ombudsman's Webinar Series: USCIS Introduces Online Filing for Form I-765, Application for Employment Authorization, for F-1 Students Seeking Optional Practical Training
On May 5, 2021, DHS' Office of the CIS Ombudsman hosted a webinar about USCIS' online filing for Form I-765, Application for Employment Authorization.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2004
Recommendations to USCIS and their responses for the year 2004.
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2014 National Seminar and Tabletop Exercise Series Situation Manual
The 2014 NTTX Situation Manual details the tabletop scenario of the 2014 NTTX event.