Citizenship and Immigration Services
Managed by U.S. Citizenship and Immigration Services (USCIS), the United States’ lawful immigration system is one of the most generous in the world.
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Follow Up Q&A from myUSCIS for Applicants
Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.
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USCIS Retired PIAs
USCIS Retired PIAs - DHS/USCIS/PIA-001, 002, 004, 005, 006(a), 006(b), 006, 006(c), 011, 014, 014(a), 020, 024, 025, 026, 028
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DHS/USCIS-027 USCIS Asylum Division
System of Records Notices (SORNs) and Privacy Impact Statements (PIAs) regarding the Asylum Division of the U.S. Citizenship and Immigration Services (USCIS).
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The CIS Ombudsman's Webinar Series: myUSCIS for Applicants
January 20, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar providing an overview of myUSCIS.
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DHS Form 7001 with Instructions
DHS Form 7001, Case Assistance Form, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman).
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2016
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2016
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Follow up Questions and Answers from the USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751 Webinar
On October 7, 2020, the Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence). Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) also joined this session and they committed to provide answers (in writing) to the additional questions from stakeholders after the webinar.
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Lockbox Tip Sheet
The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.
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USCIS and CIS Ombudsman Joint Engagements on USCIS’ Fiscal Challenges (Session One)
October 28, 2020, DHS’s Office of the CIS Ombudsman hosted the first of two webinars to discuss how USCIS is managing adjudications and operations given fiscal challenges as a result of COVID-19.
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Citizenship and Immigration Services Ombudsman Annual Reports
Annual Reports for the Citizenship and Immigration Services Ombudsman.