Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
-
The CIS Ombudsman's Webinar: 2022 Annual Report
On July 19, 2022, the CIS Ombudsman hosted a webinar highlighting its 2022 Annual Report to Congress.
-
The CIS Ombudsman's Webinar Series: USCIS' Backlog Reduction Efforts
On June 22, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar to discuss USCIS' backlog reduction efforts.
-
CIS Ombudsman's Recommendations to USCIS 2022
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.
-
The CIS Ombudsman's Listening Session: USCIS API
Publication page for readout for listening session on developing a USCIS API.
-
The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas
On May 26, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visa numbers and more related to this fiscal year.
-
Lockbox Contact Tip Sheet
The CIS Ombudsman has worked with USCIS on the following tip sheet on when and how to contact a USCIS Lockbox.
-
Follow Up Q&A from myUSCIS for Applicants
Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.
-
The CIS Ombudsman's Listening Session: DHS Form 7001
On February 7, 2022, the Office of the CIS Ombudsman hosted a listening session, provided an overview of the form revisions, and gathered feedback.
-
The CIS Ombudsman's Webinar Series: myUSCIS for Applicants
January 20, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar providing an overview of myUSCIS.
-
DHS Form 7001 with Instructions
DHS Form 7001, Case Assistance Form, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman).