Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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CIS Ombudsman's Recommendations to USCIS 2022
CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2022.
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The CIS Ombudsman's Listening Session: USCIS API
Publication page for readout for listening session on developing a USCIS API.
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The CIS Ombudsman's Webinar Series: Employment-Based Immigrant Visas
On May 26, 2022, CIS Ombudsman hosted a webinar about USCIS' efforts to use all available immigrant visa numbers and more related to this fiscal year.
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Follow Up Q&A from myUSCIS for Applicants
Follow Up Questions and Answers from the CIS Ombudsman's Webinar: Overview of myUSCIS for Applicants.
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The CIS Ombudsman's Listening Session: DHS Form 7001
On February 7, 2022, the Office of the CIS Ombudsman hosted a listening session, provided an overview of the form revisions, and gathered feedback.
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The CIS Ombudsman's Webinar Series: myUSCIS for Applicants
January 20, 2022, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar providing an overview of myUSCIS.
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DHS Form 7001 with Instructions
DHS Form 7001, Case Assistance Form, is used to request case assistance from the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman).
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CIS Ombudsman's Organizational Chart
Organizational Chart for the CIS Ombudsman.
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Follow up Questions and Answers from the USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751 Webinar
On October 7, 2020, the Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence). Subject matter experts (SMEs) from U.S. Citizenship and Immigration Services (USCIS) also joined this session and they committed to provide answers (in writing) to the additional questions from stakeholders after the webinar.
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Lockbox Tip Sheet
The CIS Ombudsman has worked with USCIS on the following tip sheet on how best to use the USCIS Lockbox. Please see the attached document for more information on best practices.