Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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CIS Ombudsman's Recommendations to U.S. Citizenship and Immigration Services 2015
Recommendations to USCIS and their response for the year 2015.
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Ombuds AR 2014 ES
Citizenship and Immigration Services Ombudsman 2014 Annual Report Executive Summary.
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Citizenship and Immigration Services Ombudsman 2016 Annual Report Executive Summary
The Office of the Citizenship and Immigration Services Ombudsman’s (Ombudsman) 2016 Annual Report contains:
- An overview of the Ombudsman’s mission and services;
- A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy achievements during this reporting period; and
- A detailed discussion of pervasive and serious problems, recommendations, and best practices in the family, employment and humanitarian areas, as well as in customer service.
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DHS/CISOMB/PIA-001 – Ombudsman Case Assistance Analytic Data Integration System
The U.S. Department of Homeland Security (DHS), Office of the Citizenship and Immigration Services Ombudsman (CISOMB) as mandated by Section 452 of the Homeland Security Act of 2002, is an independent office that reports directly to the Deputy Secretary of Homeland Security. CISOMB’s mission is to: (1) assist individuals and employers who are experiencing difficulty resolving immigration benefit-related matters with U.S. Citizenship and Immigration Services (USCIS); (2) identify systemic challenges or trends with the delivery of immigration benefits; and (3) propose changes to mitigate those issues pursuant to 6 U.S.C. § 272(b). To accomplish this mission, CISOMB uses the Case Assistance Analytics and Data Integration (CAADI) system to process, track, and respond to requests for assistance, and to manage the workflow of cases.
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Memorandum for Deferred Action Process for Young People Who Are Low Enforcement Priorities
Memorandum for Deferred Action Process for Young People Who Are Low Enforcement Priorities
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Ombudsman Message in 2014 Annual Report
Read Citizenship and Immigration Services Ombudsman Maria M. Odom's message introducing the 2014 Annual Report to Congress.
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Message from Citizenship and Immigration Services Ombudsman Maria M. Odom in the 2016 Annual Report to Congress
Read Citizenship and Immigration Services Ombudsman Maria M. Odom's message introducing the 2016 Annual Report to Congress.
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Recommendations to Improve the Petitioner Information Management Service
Recommendations to Improve the Petitioner Information Management Service. The Office of the Citizenship and Immigration Services Ombudsman made recommendations to USCIS, and USCIS issued a response on August 13, 2012.
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Sixth Annual Conference Agenda
Sixth Annual Conference Agenda
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Victim Support Pamphlet for NGOs, Faith-based and Community Groups
This pamphlet provides information for nongovernmental, faith based and neighborhood organizations on how to work with victims to address their needs, and how to access Federal services for victims, including immigration relief for noncitizen victims.