Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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Victim Support Pamphlet for NGOs, Faith-based and Community Groups
This pamphlet provides information for nongovernmental, faith based and neighborhood organizations on how to work with victims to address their needs, and how to access Federal services for victims, including immigration relief for noncitizen victims.
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Follow Up Questions and Answers from the OIDO Session
Follow Up Questions and Answers from the Office of the Immigration Detention Ombudsman (OIDO) Listening Session.
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The CIS Ombudsman's Listening Session: Get to Know OIDO
October 14, 2021, the Office of the CIS Ombudsman hosted a listening session about DHS’s new Office of the Immigration Detention Ombudsman (OIDO).
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Follow Up Questions and Answers from the TPS eFiling Webinar
Follow Up Questions and Answers from the CIS Ombudsman's Webinar Series: USCIS Introduces Online Filing for Form I-821, Application for Temporary Protected Status.
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The CIS Ombudsman's Webinar Series: Services for Noncitizen Veterans
August 2, 2021, CIS Ombudsman hosted a webinar to discuss Executive Branch work to remove barriers and support our Nation’s noncitizen service members, veterans, and immediate family members of service members.
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Follow Up Questions and Answers from the Naturalization Webinar
Follow up questions and answers from the Naturalization and Immigrant Integration Webinar.
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The CIS Ombudsman's Webinar Series: 2021 Annual Report
July 14, 2021, the Office of the Office of the Citizenship and Immigration Services Ombudsman hosted a webinar highlighting its 2021 Annual Report to Congress.
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The CIS Ombudsman’s Webinar Series: Naturalization and Immigrant Integration
On June 23, 2021, the Office of the Citizenship and Immigration Services hosted a public webinar to discuss naturalization and immigrant integration.
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Follow Up Q & A from the CIS Ombudsman’s Webinar Series: The USCIS Contact Center
On April 14, 2021 the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a public webinar to discuss the USCIS Contact Center.
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CIS Ombudsman's Recommendations 2005
CIS Ombudsman's 2005 Recommendations to U.S. Citizenship and Immigration Services.