Office of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
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The CIS Ombudsman's Webinar Series: The USCIS Contact Center
On April 14, 2021, DHS' Office of the CIS Ombudsman hosted a webinar about the U.S. Citizenship and Immigration Services (USCIS) Contact Center.
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Best Practices on Filing USCIS Forms
The Office of the CIS Ombudsman hosted a public webinar on February 13, 2020, to inform the public on best practices for filing forms with USCIS.
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The CIS Ombudsman’s Webinar Series: USCIS’ Online Filing and Customer Service Tools
On March 31, 2021, the Office of the CIS Ombudsman hosted a public webinar to discuss USCIS' online filing and customer service tools.
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Overview of the H-1B Electronic Registration Process for Attorneys and Representatives
March 4, 2021, the Office of the CIS Ombudsman hosted a public webinar regarding USCIS' H-1B electronic registration process for attorneys and representatives.
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CIS Ombudsman’s Webinar Series: How the Department of Homeland Security is Combatting Human Trafficking and Forced Labor in Imported Goods
January 13, 2021, DHS’s Office of the CIS Ombudsman hosted a public webinar to discuss how DHS combats human trafficking and forced labor in imported goods.
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Batalla Vidal, et al. v. Wolf, et al. and State of New York, et al. v. Trump, et al.
On November 14, 2020, a United States District Court issued an order requiring the Department of Homeland Security to reinstate the DACA policy that was in effect on September 4, 2017. On December 4, 2020, the District Court directed DHS to take several steps in compliance with its order.
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USCIS and CIS Ombudsman Joint Engagements on USCIS’ Current State of Operations (Session Two)
November 19, 2020, DHS’s Office of the CIS Ombudsman hosted the second of two webinars to discuss USCIS' current state of operations given fiscal challenges and the COVID-19 pandemic.
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USCIS’ Processing of Concurrently Pending Forms N-400 and Forms I-751
October 7, 2020, the Office of the CIS Ombudsman hosted a public webinar to discuss USCIS’ Processing of Concurrently Pending Forms N-400 (Application for Naturalization) and Forms I-751 (Petition to Remove Conditions on Residence).
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Attorney General William P. Barr’s letter to Acting Secretary Chad F. Wolf on DACA
Attorney General William P. Barr’s letter to Acting Secretary Chad F. Wolf on DACA, received on June 30, 2020.
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DHS/USCIS/PIA-073 USCIS and CISOMB Information Sharing
The Department of Homeland Security (DHS) Office of the Citizenship and Immigration Services Ombudsman (CISOMB), established by Section 452 of the Homeland Security Act of 2002, provides independent analysis of problems encountered by individuals and employers who have submitted benefit request filings to U.S. Citizenship and Immigration Services (USCIS) and proposes changes to mitigate those problems. Sharing information between USCIS and CISOMB, where there is proper consent, is crucial to fulfilling this statutory mandate.