Resources

Videos

• CIS Ombudsman's Informational Video
• Case Assistance Request Overview (English)
• Información General de los Servicios de Asistencia de Casos (Español)
• Overview of the CIS Ombudsman's Case Assistance Services (English)
• Información General de los Servicios de Asistencia de Casos del CIS Ombudsman (Español)

Tip Sheets

• USCIS Contact Center Tip Sheet
• How to Avoid Common Mailing Errors When Filing with the USCIS Lockbox Tip Sheet
• When to Contact a USCIS Lockbox Tip Sheet
• How F-1 Students Seeking Optional Practical Training Can Avoid Form I-765 Processing Delays Tip Sheet (updated September 18, 2023)
• Tips for Submitting a Case Assistance Request (updated April 30, 2024)
• Afghan Re-Parole Process Tip Sheet
• How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet (new)

Posters and Handouts

Our poster and case assistance infographic are available in the languages listed below.

• CIS Ombudsman Poster
  • English
• CIS Ombudsman Case Assistance Infographic
  • English
  • Arabic (العربية)
  • Chinese (simplified) (中文)
  • Dari (دری)
  • French (Français)
  • Haitian Creole (Kreyòl ayisyen)
  • Pashto (پښتو)
  • Portuguese (Português)
  • Russian (Русский)
  • Somali (Soomaali)
  • Spanish (Español)
  • Ukrainian (українська)
  • Vietnamese (Tiếng Việt)

Webinar Questions and Answers (Q&As)

• Webinar Q&As (You can also find the Q&As on the individual webinar summary pages on our Public Engagement page.)

Please also see our Frequently Asked Questions page for additional information.

Here are links to some key U.S. Citizenship and Immigration Services (USCIS) pages organized by topic.

General

• Administrative Appeals Office Processing Times
• Case Status Online
• Check Case Processing Times
• Check Status of FOIA Request page, which includes processing times for Freedom of Information Act (FOIA) requests 
• Child Status Protection Act (CSPA)
• Citizenship Resource Center
• Contact Us
• “How Do I” Guides
• How to Change Your Address
• Multilingual Resource Center, which offers information in several languages, American Sign Language, braille, and large print
• myUSCIS is a personalized online account that can help you navigate the immigration process
• SAVE program, which allows federal, state, and local benefit-granting agencies to verify a benefit applicant’s immigration status
• USCIS Tools and Resources, which includes links to USCIS’ online tools and change of address page

Family-Based Immigration

• Adoption
• Family
• Military 
• Visas for Fiancé(e)s of U.S. Citizens

Employment-Based Immigration

• E-Verify helps employers determine employees’ eligibility to work in the United States
• Handbook for Employers M-274
• “How Do I” Guides for Employers
• I-9 Central information on Form I-9, Employment Eligibility Verification
• Information on Temporary (Nonimmigrant) Workers and Permanent Workers
• Validation Instrument for Business Enterprises (VIBE) Program

Humanitarian-Based Immigration

• Abused Spouses, Children, and Parents
• Asylum
• Consideration of Deferred Action for Childhood Arrivals (DACA)
• “How Do I” Guides for Refugees and Asylees
• Humanitarian programs and protection to assist individuals in need of shelter or aid from disasters, oppression, emergency medical issues, and other urgent circumstances
• Humanitarian or Significant Public Benefit Parole for Individuals Outside the United States
• Refugees
• Resources for Victims of Human Trafficking and Other Crimes
• Temporary Protected Status
• Victims of Human Trafficking and Other Crimes